Kuranda Neighbourhood Centre is a community centre run by the community for the community.

The Kuranda Neighbourhood Centre will close it’s doors as a public space from 5pm Wednesday 25th March 2020. This is following the announcement that stage 2 shutdowns include community and neighbourhood centres. We will transition from 9am Thursday 26th March to a phone/email/whatsapp/zoom service. Our landline will divert to two mobile phones and all support will be provided in the best way that meets individual and family need. We are inviting anyone who can download zoom and whatsapp to do so to enable some virtual connection. The KNC wifi hotspot is available from our veranda and carpark for people to attend to access internet/data. No password or voucher is required.
We will conduct our existing services which include family support, personal support, information and referral, etc in the best way we can still utilising our client database and existing service networks. This KNC website is a platform for information on services available locally and other information, resources, links etc. Please call 40938933 for any question or assistance.

Kuranda Services Continuity Update

Kuranda Service Continuity Update 3.4.2020

Covid19 Information, resources, tips and links


Cairns Local Coronavirus Hotline: 1300396102


The hotline is a contact for vulnerable people who require care packages or other assistance.

The hotline is a contact for vulnerable people who require care packages or other assistance.

Emergency Services                        000 (or 112 from a mobile phone)

Lifeline                                                 131114

Kids Helpline                                      1800551800

Mensline Australia                           1300789978

Suicide Call Back Service               1300659467

Beyond Blue                                       1300224636

Headspace                                          1800650890

Care Leavers Australasia Network 1800008774

NQ Connect                                       1300059625

DV 1800 Resepct                              1800737732

DVConnect Womensline               1800811811

DVConnect Mensline                     1800600636                                        

General Health Info/Resources:

New QLD COVID19 Website:





Community Recovery COVID19:

COVID-19 Factsheet_Community Recovery_190320

Cairns City Council Coronavirus (COVID19) Info:


Paediatrics Online:


Vulnerable Clients:

People with vulnerabilities in disasters: A framework for an effective local response, in collaboration with key partners, to

contribute to building resilient communities. This Framework and associated resources, including a Tool Kit, are available at the following link:



ASIC: Real Estate Agents cannot ask you to access your super to pay rent:



QLD Govt Rental Grant: https://www.qld.gov.au/housing/renting/rent-assistance/bond-loan/covid19-rental-grant?fbclid=IwAR2WLqXJebAFhELVqMlW9ucGyijMv4pJzUXhqlOi8q6MJSeymeqDJq6iMm0

In the evening of April 1 2020 Queensland’s Deputy Premier said that

  • As per the Prime Minister’s announcement every jurisdiction in Australia will prevent evictions of people who cannot make rent because they’ve lost their job due to Corona Virus or the impacts either directly or indirectly of Corona Virus.
  • Prevention of these evictions in Queensland will be backdated to the day the PM announced this at National Cabinet, March 29.
  • A grants system has been established for people in the private rental market who lost their job, who won’t get Centrelink support until at least April 27 and who can’t make rent. The Qld government will provide $500 per week to help you with your rent payment. The process will be simple. You can call the Homelessness Hotline number on 1800 474753 to get information on accessing the payment.
  • The Qld government understands that the prohibition on eviction is for tenants who genuinely lost their jobs as a result of Corona Virus. For the things that we ordinarily see tenancies ended for – if tenants significantly damage the property or if the landlord needs to move in because of financial distress – these will still occur. This is not a blanket prohibition. There is a balanced, common sense approach here.


Applicants must meet the following criteria:

  • you live in Queensland
  • you have, or will shortly have, a tenancy agreement registered with the Residential Tenancies Authority
  • you are an Australian citizen, permanent resident, or have a temporary or permanent protection visa or possess a bridging visa
  • you do not have more than $10,000 in cash and savings
  • you can provide evidence of attempts to negotiate a payment plan with your lessor
  • you have lost your job and have applied to Centrelink for income support
  • you are waiting for your application with Centrelink to be approved.

You must fill in a form.

I will have more information later today.

For further information and tenancy advice, please call QSTARS on 1300 744 263


From QCOSS Information on the housing and homelessness sector:


Mental Wellbeing:

This you tube clip is has some good tips for all your communications to help manage the anxiety. At the end of the video is a page with all 8 tips.

Source EMDRAA : https://www.youtube.com/watch?v=cDTEzdS8Qis&feature=youtu.be

Self and Family Care Tips from Phoenix Australia: 


The Conversation: http://theconversation.com/social-distancing-can-make-you-lonely-heres-how-to-stay-connected-when-youre-in-lockdown-133693

ABC working from home: https://www.abc.net.au/life/coronavirus-covid-19-mental-health-working-from-home-advice/12062284

ABC Online Support: https://www.abc.net.au/news/science/2020-03-17/coronavirus-online-support-groups/12060530

The Guardian Social Media Games: 


Being Isolated 

Being in isolation can be stressful and boring.

If you or your clients are isolated,  please make sure that people keep in touch with family members and friends via telephone, email or social media. Reassure young children using age-appropriate language. Where possible, keep up normal daily routines, such as eating, sleeping and exercising at your usual times.

Do things that help you relax and use isolation as an opportunity to do activities you don’t usually have time for.

There are so many incidental moments of physical contact with other people in our normal day to day lives such as shaking hands, hugging, just leaning into each other when we share a laugh.  With closeness and physical touch now restricted this may add to our feelings of anxiety, depression and aloneness. Skin contact releases oxytocin and many of us may feel sad and upset if this is missing in our lives.

Here are some ways we might try to address this for ourselves and to also suggest to our clients

  • Virtual hugs or both doing self-hugs when having a video call with friends or family, provide some comfort and also some much needed humour.
  • After a bath or shower, take time to massage in moisturiser or body lotion to feel contact on your skin.
  • Being outside in the garden, listen to birds or in contact with nature in some way
  • Mindful breathing, yoga or exercise also helps connect you to your own body

We talk about being in isolation, but paradoxically in our aloneness at this time we are now actually more connected than ever. This is a shared experience. Every single person on the earth is going through the same fears, hopes and daily experiences. In this sense , none of us are alone at all and I think this is an important message to give to clients.

Tips for coping with coronavirus anxiety


Maintaining your mental health during social isolation


Talking with Children and Young People:




QCOSS: https://www.qcoss.org.au/

Emergency Relief:

Australian Government: https://www.dss.gov.au/our-responsibilities/communities-and-vulnerable-people/programs-services/emergency-relief

Qld Government: https://www.qld.gov.au/community/cost-of-living-support/emergency-relief-program

Salvation Army Disasters and Emergencies Support: 1300662217

Centrelink Payments:





Working from Home Checklist:Working-from-Home-Safety-and-Wellbeing-Checklist

QCOSS: keeping a service going through a crisis


QCOSS Update: 


Health Consumers Qld:


Cairns Services Business Continuity Update:

LLA Bulletin (COVID-19) Business Continuity 31MAR2020






Mobile and Internet Data 

Telstra and Optus are doing free extra data for some customers in response to Covid-19

Optus: https://www.optus.com.au/for-you/support/answer?id=20066

Telstra: https://www.telstra.com.au/covid19/supporting-you-during-covid-19

Stimulus Info:

Australian Government STIMULUS PACKAGE INFO:

* Income Support for Individuals : https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Income_Support_for_Individuals.pdf

* Payments to Support Households: https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Payments_to_support_households.pdf

* Early Access to Superannuation: https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Early_Access_to_Super_1.pdf

* Providing Support for Retirees: https://treasury.gov.au/sites/default/files/2020-03/Fact_sheet-Providing_support_for_retirees_to_manage_market_volatility.pdf

QLD Government STIMULUS Info: